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Frequently Asked Questions
General system requirementsUsing the web site (system`s browser)First Matchmaker works with Microsoft Internet Explorer version 5.0 or later and Mozilla Firefox version 1.0. or later. Minimum monitor pixel 1024 x 768 You`ll need to activate cookies and JavaScript (browser- standard) and if you use popup-blocker activate popups on Firstmatchmaker.com We only work with cookies and JavaScript. We use automatical popup-windows only for enlargement of photos. You can reactivate cookies and JavaScript, select in internet explorer from the tools menu EXTRAS select> internet options> security> settings?, and Extras > internet options > data security > sites and in Mozilla firefox under Extras > settings > data security > cookies, and Extras > settings. > top I forgot my password/username. Can you tell me what it is?Go to login, on the left you will find the link: forgot password? > top Sign-in informationWhy do I have to sign in?Only registered members have the chance to view all photos of other members, to exchange emails with other members and to get access to all other features as listed in the subscription plan. > top How do I sign in?Go to login and provide us with the sign in information. All your personal data are confidential and won't be published. You will receive your password immediately by email. This password allows you to visit our site each time. You can change your password any time simply edit the sign in information in your account settings. If you register, do not forget to choose the subscription! After choosing your membership you are able to look for your dream date! > top Which sign-in information are required?Pease provide us with your gender, username (nickname), your email address, your first and last name, country and city. All your personal data are confidential and won't be published. We do only show the username (pseudo),the gender, city and country. > top Why do I have to agree the terms and conditions?The terms and conditions give the basic for your Interactions with other Members. You are solely responsible for your interactions with other Members. You understand that firstmatchmaker.com makes no guarantees, either express or implied, regarding your ultimate compatibility with individuals you meet through the Service. You should not provide your financial information (for example, your credit card or bank account information) to other Members. > top How do I create my username?Your username is a unique word or phrase that you select; maybe it describes your personality or what you're looking for in a match. Unlike your email address, your username does not correspond in any way to your identity outside the firstmatchmaker.com community - ensuring that your anonymity is protected until you decide to reveal it. The username can only be given once. It can happen that a member has already taken the same name. Try to create a new username. Be creative and do not forget that other members will see your username. > top How do I create my password?
Use a combination of small and big letters and numbers, e.g. Lf2nnM > top Payment OptionsWhat are the payment options?The registration is free. You must subscribe to firstmatchmaker.com to respond to email or strike up conversations with other members. We recommend deluxe-or premium membership > sign in < The total price depends on the plan you choose, click for details > subscription plan < > top What credit cards does firstmatchmaker.com accept?We work with the online payment system paypal (www.paypal.com) and accept credit/debit cards. > top Can I update or extend my subscription?If you pay by credit, debit card you are charged immediately for your subscription package. When your initial subscription term expires, we automatically do not renew your subscription each month like other dating services. You can each time extend or update your subscription. Click on your account. > top SearchHow can I look for my dream date?Firstmatchmaker.com offers different options: Search: Start light with gender, age and country, star sign. Custom Search: Customize your search with physical characteristics, lifestyles, backgrounds and values. You can even search for keywords in other members' Portraits. Play around and try a variety of searches. You never know where you'll find your perfect match. New Members: Click the» top menue>search- new members and you will see all newly posted profiles. Birthday members: Click» top menue > search > birthday members and you will see members and their date of birth. > top Prices/PaymentHow much does it cost to become a subscriber?It depends on which plan you choose. We offer a 1- month, 3-month and a 6- month plan . Simply register for free and sign up to learn more about our prices. > top How do I pay?We work with the online payment system paypal (www.paypal.com) > top Membership/SubscribingHow do I manage my account?With your password and username you can enter your personal account settings: here you can save, change all your personal data, profile, match, manage your mail box, check your subscription status etc. > top What can other members learn about me?Just go to your account settings and click on my profile>my ad. This is what other people can learn about you. > top How can I stop my membership?You may stop your membership any time. Click account settings>account> > top My ProfileWhat is a Profile?We guide you through the Profile creation process step-by-step to make you more successful in finding that special someone. The profile consists of 3 parts: Portrait, My Match, Photos > top What are the guidelines for a Profile?To ensure you receive the best matches possible, be sure your Profile's description of who you would like to meet is accurate. Be honest to yourself! > top Do I have to complete all the 3 parts of a Profile to be able to find people?No, you can still do searches without a Profile or completed Profile. However, the more complete your free Profile is, the more likely you are to find people and have others find you. > top My PhotoWhy should I add a photo?Members with photos get up to unlimited times more attention than those without. > top How do I add a photo?Once you have posted your free Profile click>my account settings> my profile>upload photos directly from your computer. Once approved, your photos will be posted exactly as they are submitted. Be sure to crop your photo if necessary before uploading it. The size of the image should be: 172x250pixel (width/heighth). We save only JPEG up to 500KB. > top How many photos can I add?It depends of your membership, up to 6 photos> subscription plan > top Can I email my photo?Yes, we will happily post your photos for free! And we make it easy for you to send them:
3. Then just send your email to service@firstmatchmaker.com We will email you when we process your photos. Please send photos as attachments only. We cannot accept a picture embedded in an email. > top Can I mail my photos?Yes, you can.
> top Do you have any trouble with posting your photo?Click menue> contact> email us. Our Customer care will help you. > top Can I make changes in my personal account?Click >account settings and any sub menue > and update your data any time as often you want. > top Can I change my username?No, you cannot change your username. > top Emails between membersHow can I use my email account?
Once subscribed, you can email that special someone and email others that you think make a good match for you. Your email account>inbox>outbox helps you keep track of who you have sent an email to, who has responded, and who is waiting to hear back from you. > top I want to email someone. What do I do?Click search> or custom search> or profile of the members and you always will find a button> contact> Further you can use your mail box and put in the FMM chiffre to send an email. > top I am not a subscriber yet. Can I send and receive emails?Please sign in, than you can read your emails and you can communicate with other members. > top How do I find people I like? How do I get my match?We will introduce you your dream dates with our First Matchmaker-Lovematch-System periodically. > top What are my favorites?Favorites are the names and Profiles of unlimited members you like most. > top How do I add favorites to my list?Visit the member's Profiles, and click on the Save me to favorites link. > top PromotionWhat does promotion mean?
Increase your chances to let people know you are out there and ready to meet the right one. Your profile presents you to the world. Present yourself on the first places on First Matchmaker.com. 1. Single of the day: Members can see your photo and profile for one day 2. Single of Germany: Members can see your photo and profile on several pages on the booked day but you will share this space with 4 other members who have posted their portrait on the same day 3. Single of USA: Members can see your photo and profile on several pages on the booked day but you will share this space with 4 other members who have posted their portrait on the same day Nobody wants to waste his valuable time with online dating. Be honest! You understand that firstmatchmaker.com does not in any way screen its Members, nor does firstmatchmaker.com inquire into the backgrounds of its Members or attempt to verify the statements of its Members. Firstmatchmaker.com makes no representations or warranties as to the conduct of Members or their compatibility with any current or future Members. You agree to take reasonable precautions in all interactions with other Members of the Service, particularly if you decide to meet offline or in person. > top
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